Raya Customer Experience (RAYA CX) is a world-class Business Process Outsourcing (BPO) and Contact Center Outsourcing (CCO) service provider offering customer experience (CX) management solutions, digital solutions, call center seat leasing, and HR outsourcing.
With 8500+ seat capacity and a 6,500+ advisor talent pool, RAYA CX focuses on high growth industries, mainly born-digital, retail & eCommerce, automotive, banking services, FMCG, healthcare, travel & leisure, white goods, and media & communication. Operations are well supported through a robust continuous improvement approach using the best practices in Lean, Innovation, 6-Sigma, Problem Solving, Data Analytics as well as world-class standards, such as COPC. RAYA CX provides tangible value to clients by sharing improvements, insights, analytics, and recommendations on improvement projects supported by illustrated savings and additional derived revenues.